Is your customer service focused on your marketing efforts or improving the customer experience? Is every interaction with your customer base an opportunity to sell more product? Is there ever a time when you should suspend your marketing activities? Read this post to find out when marketing can kill your customer service.





Comments


Written by ShawnHessinger
4113 days ago

It's a bad idea to follow up a service problem with a marketing come on. Better to try to make things right and hope the effort is sufficient to continue the relationship.



Written by globalcopywrite
4109 days ago

Hi Shawn,

You're so right. I can't tell you how exasperated I was with the whole drama of getting a new car repaired. Just when I was ready to breathe a sigh of relief, they pushed me over the edge with a really tacky marketing ploy.



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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!