BizSugar.com › Customer Service › Just A Touch of Button Away from The Ultimate Hotel Guest Experience

Whatever it is, Hotel guests want it at the touch of a button.

A study by research firm YouGov that was commissioned by ALICE a Hotel operation platform tells us that guests’ preferred devices vary, but their core concern doesn’t – they want their Hotel at their fingertips.

The Hotels’ Digital Divide provide some valuable insight into how Hotels can leverage the guests changing expectations with more personalized experiences and offerings.