If you're not listening to the voices of your customers, you'll regret it. Business consultant Rick Meekins uses the example of an episode of Kitchen Nightmares with Chef Gordon Ramsey. The show illustrates how ignoring the voice of your customers can seriously damage your business. Listen to the story of Amy's Baking Company and learn valuable lessons about the importance of customer feedback.





Comments


Written by tiroberts
3014 days ago

Great example. Kitchen nightmares is one of my fav shows to watch and it does indeed exemplify the value of the customers voice. In business you need to pay close attention to what your customers are saying so that you can make the necessary changes to keep business thriving. Thanks for sharing your interesting insights with us.



Written by BusinessBloggerPro
3011 days ago

Hi Ti,

I seem to remember this show in particular. I believe you can find most of this particular episode (or episodes?) on YouTube. The fallout from this particular show and what appears to be the monumentally bad service of this restaurant spilled over into social media as well.



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Share your small business tips with the community!
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Share your small business tips with the community!