Undercover evaluations revealed that more customers are waiting in longer lines, with 31 percent reporting it took five minutes to reach the counter and complete their orders. This appears to be a growing problem given that only 26 percent were forced to wait as long in a 2009 evaluation.
Mystery shopping program launches at UK post offices
Posted by
Gary_Sanders under Customer Service
From http://www.bestmark.com 4368 days ago
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