“I hate the words `I can’t!’” a friend said to me recently. Actually, she was kind of yelling, but she was right to be ticked. A few hours earlier, she had called an online retailer to ask whether she could return a coffee machine.
Pick Your Words to Deliver a Better Customer Experience
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stepbystepmarketing.com under Customer Service
From http://www.stepbystepmarketing.com 4566 days ago
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