A recent survey from American Express found that before customers will do business with you, nearly half of them will go online to check out your customer service reputation. The survey also reported that after customers read good things online about a company’s service, they actually experience better customer service because that’s what they’re expecting. Here are some strategies to boost your customer service standards:
Raising Expectations
Posted by stepbystepmarketing.com under Customer ServiceFrom http://www.stepbystepmarketing.com 4924 days ago
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