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Respond Thoughtfully, Don't React, To Online Reviews

Posted by MainStreetHub under Customer Service
From http://blog.mainstreethub.com 3895 days ago

It can be difficult to deal with negative reviews. See how one business owner got it right, and what you can be doing right for your business's reviews.

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Comments

Written by bigmoneyweb
3893 days ago

Reacting badly on customers reviews will only prove your unprofessionalism. Its always good to react positively. Thanks for sharing this with the bizsugar community.

Val

- 1 +

Written by MainStreetHub
3893 days ago

Absolutely agree! A calm response, addressing the specific issues and apologizing for a poor experience will always win out over a shouting match. Thanks for reading!

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