Reviews: The Value Of Letting Customers Have Their Say

Posted by bloggertone under Customer Service
From http://bloggertone.com 4925 days ago

I recently visited an online store and for some reason, I was hesitant about placing an order, unsure about the security on the site. Looking around for a Testimonials page, I was unable to find one. I wanted reassurance from other customers that they had achieved customer satisfaction from this site and I didn't see it so I left...

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Comments

Written by nialldevitt
4925 days ago

Hi Lorna, I agree! Allowing customers to leave reviews/feedbacks is critical if you sell online and even negative reviews provide you with an opportunity to do something about it, therefore potentially turning the negatives into positives for your business. For me at least, you learn more about a company in how they handle difficult situations. Thanks for sharing, Niall

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Written by businessavante
4925 days ago

Hi Lorna.

What I like best is that all the reviews are from verified customers - not BS reviews from trolls, employees, or spammers that so permeate the web.

Duncan

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