Sharpen Your Customer Service Skills: 4 Trends You Need to Know

Posted by Rieva Lesonsky under Customer Service
From http://www.openforum.com 4121 days ago
Made Hot by: advertglobal on August 19, 2013 11:46 am

Customer service tips aren't just for those in the trenches; everyone—from junior staff still figuring out the difference between talking with a customer and talking with a college buddy, to you, the small-business owner—can benefit from improving these skills. Whether you're new to business or have been at it for a long time, check out this list for ways to sharpen your customer service skills immediately.

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Comments

Written by lyceum
4116 days ago

Rieva: I remember when I got a birthday card from the hotel I stayed at in Taiwan, on my trip to Asia in 1992.

I agree that the key is follow-up. Do you have an app for that?! ;)

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Written by Rieva Lesonsky
4119 days ago

Personality is key!

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Written by tcamba
4120 days ago

Love these tips! Learned a lot especially with regards to following up and regarding scripts. There needs to be guidelines but you should also never forget to add your personality.

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Written by bigmoneyweb
4121 days ago

This is a very vital issue. Its of utmost importance that every business sharpens their customer service skills because, this can either make or break your business. If you don't know how to service your customers best then, you might end up loosing them. Thanks for sharing this with the bizsugar community.

Val

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