Should You Ever Fire A Customer? - CEO Hangout

Should You Ever Fire A Customer? - CEO Hangout - http://ceohangout.com Avatar Posted by amabaie under Customer Service
From http://ceohangout.com 1691 days ago
Made Hot by: profmarketing on November 7, 2016 8:59 am
All throughout our business career, we’ve been conditioned to believe that “customer is king,” and we need to do whatever it takes to satisfy the customer. Here, a few entrepreneurs are asked, "Should you ever fire a customer?"





Comments


Written by lyceum
1686 days ago

David: Thanks for sharing your terms of payment.



Written by lyceum
1687 days ago

David: That is good to know! Have you tested factoring?



Written by davidlowbridge
1687 days ago

Not really, what we have done it place up-front payments in the contract. We allow for a grace of 14 days but we have a process in place where once past that it then goes into overdue payments. This has dramatically reduced challenges in this area.



Written by davidlowbridge
1688 days ago

I think this is a pretty important concept. Clients who cause trouble within the organisation and aren't value-for-money should be removed. It helps you save money and focus your activities where you can create growth for your business.



Written by davidlowbridge
1687 days ago

Martin: I've not had many customers who have been significant issues. The most trouble is not paying invoices in time. Most of the time a quick note about overdue invoice T&Cs in the contract will do the trick. Though we've let two or three go from repeated failure of non-payment.



Written by lyceum
1687 days ago

David: Have you plenty of customers causing your problems, during the years you have been in business?



Written by lyceum
1688 days ago

I have become better on "firing" my bad customers, and "hiring" the good clients!



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