Should You Ever Fire A Customer? - CEO Hangout | Small business news; tips; networking

Should You Ever Fire A Customer? - CEO Hangout - http://ceohangout.com

Posted by amabaie under Customer Service
From http://ceohangout.com 2405 days ago
Made Hot by: profmarketing on November 7, 2016 8:59 am

All throughout our business career, we’ve been conditioned to believe that “customer is king,” and we need to do whatever it takes to satisfy the customer. Here, a few entrepreneurs are asked, "Should you ever fire a customer?"

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Comments

Written by lyceum
2400 days ago

David: Thanks for sharing your terms of payment.

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Written by lyceum
2401 days ago

David: That is good to know! Have you tested factoring?

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Written by davidlowbridge
2401 days ago

Not really, what we have done it place up-front payments in the contract. We allow for a grace of 14 days but we have a process in place where once past that it then goes into overdue payments. This has dramatically reduced challenges in this area.

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Written by davidlowbridge
2402 days ago

I think this is a pretty important concept. Clients who cause trouble within the organisation and aren't value-for-money should be removed. It helps you save money and focus your activities where you can create growth for your business.

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Written by davidlowbridge
2401 days ago

Martin: I've not had many customers who have been significant issues. The most trouble is not paying invoices in time. Most of the time a quick note about overdue invoice T&Cs in the contract will do the trick. Though we've let two or three go from repeated failure of non-payment.

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Written by lyceum
2401 days ago

David: Have you plenty of customers causing your problems, during the years you have been in business?

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Written by lyceum
2402 days ago

I have become better on "firing" my bad customers, and "hiring" the good clients!

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