Simple Customer Service Marketing Tips

Posted by m4bmarketing under Customer Service
From http://www.m4bmarketing.com 5043 days ago
Made Hot by: 9devon9 on June 29, 2010 12:42 pm

Regardless of whether you sell a product or service, run a solo business or have employees it is essential you have a customer service program in place as part of your marketing program. The best customer service programs are simple to understand and implement and are focussed on adding value to your customers. So here are a few tips to consider when implementing a customer service program:

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Comments

Written by alexandra.ross
4912 days ago

You're right my dear. We really have to invest also with our employees! They are part of our services.

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Written by globalcopywrite
5040 days ago

Hi Susan,

I've had so many customer service problems that could have easily been solved if someone was tracking the problem - and owning it. I'm going to point them at this post in the future.

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Written by ajayjoya
5041 days ago

hi, i found this article more useful for better customer service, thanks susan

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Written by Joelob
5042 days ago

I'm glad to vote on this article, Handling the complaints in a timely manner is very important for businesses. A Better customer service would keep customers' satisfaction level higher, keep buying products.

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Written by m4bmarketing
5042 days ago

Thanks Joe.

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Written by saraib820
5043 days ago

Hi Susan,

Very nice article with many important factors to consider. It's so important to remember even with a small biz that customer relations and service are crucial and that the relationship doesn't end after payment is made.

Yoni's feeling pretty lousy today. I read him your article in bed. He says it's highly worthy of a BizSugar vote, so I'll log in and vote on his behalf now.

Rivkah

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Written by m4bmarketing
5043 days ago

Hi Rivkah,

I hope Yoni gets better soon and thanks for your comment and voting on his behalf.

Hope you are better now as well.

Susan

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Written by lovedthisarticle!
5043 days ago

Great tips Susan. As the only customer support of my mome based floral business I strive to give satisfaction and in the rare cases where things go wrong to lend an ear and make it up. Its important never to leave someone angry or dissapointed no matter what! Most important is listening.

Heid K.

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Written by m4bmarketing
5043 days ago

Hi Heidi,

Thanks and you are right about listening as we all stuff up from time to time. It also helps us actually learn the true problem and not guess.

Susan

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