The Importance of Instant Gratification in Customer Service

Posted by megantotka under Customer Service
From http://smallbizclub.com 2503 days ago
Made Hot by: DigiTechBlog on June 19, 2017 9:50 am

We live in a world where we expect almost instant gratification in most things.

Whether it’s social media feedback, sandwich delivery, or an Amazon Prime order, faster is better, and instant is best.8

Who Voted for this Story

Top BizSugar Users

This week's most active BizSugar users. Join Them!

Comments

Written by Rbacal
2050 days ago

I think the key point you make is that technology and particularly social media have resulted in raising expectations about response speed; i.e. the expectations are, by and large, almost impossible to fulfill. It's a major challenge for both small and large companies.

- 0 +