BizSugar.com › Customer Service › The Ultimate Guide to Revolutionize Your Customer Experience - Clootrack

Customer experience is an outcome of an interaction between a customer and an organization across the customer life cycle. It is the total of all their buying “experiences.” It covers all aspects of their relationship, including the shopping and buying process, as well as ongoing interactions. Customer experience can be a result of navigating your company website, interaction with customer service executives, and even the way customers receive your product/service.