Internet has made business operations easy and at the same time extremely difficult too. While you have better access to target markets, your customers have similar access to your prospects. Just one dissatisfied customer can negatively influence hundreds of other people online. Poor customer service can mar your company’s growth and can even bring your business down permanently. So, if your customers are not happy with your service (and they might not tell you directly about it) – then you have a thing or two to worry about.

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Written by m4bmarketing
3242 days ago

It would be interesting to see the source of the studies you mentioned. Can you provide the links?

Susan



Written by businessavante
3242 days ago

As victim of bad customer service from businesses that don't care anymore (many times over, and recently) - I whole-heartily agree!

businessavante



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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!