Once you’ve designed a survey (to measure customer satisfaction or anything else), you need to convince people to respond to the email invitation soliciting their input. One step in accomplishing that is to measure how many people respond, and to remind those who haven’t yet done so. Here's some guidance.
Tracking Survey Participation – and Nagging Effectively
Posted by estherschindler under Customer ServiceFrom http://blog.sogosurvey.com 2931 days ago
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