Once you’ve designed a survey (to measure customer satisfaction or anything else), you need to convince people to respond to the email invitation soliciting their input. One step in accomplishing that is to measure how many people respond, and to remind those who haven’t yet done so. Here's some guidance.
Tracking Survey Participation – and Nagging Effectively
Posted by
estherschindler under Customer Service
From http://blog.sogosurvey.com 2931 days ago
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