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Your Customers Really Want Your Empathy

Your Customers Really Want Your Empathy - http://intelboutique.wordpress.com

Posted by IntelBoutique under Customer Service
From http://intelboutique.wordpress.com 4110 days ago

Ever had to call up a customer service line? It’s almost nightmare-ish. What’s the usual procedure: Wait for the automated operator to inform you that their options have change, Sift through 5-9 menu options that don’t apply to you or your concern Hit 0 (a few times) to get a live person on the phone…

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Comments

Written by tcamba
4110 days ago

This is true in every way I can think of. Empathy must always be the number one trait all customer service must have.

- 1 +

Written by IntelBoutique
4108 days ago

Absolutely! If we cannot put ourselves in our customer's shoes, how can we provide better customer service? Thanks for commenting!

- 0 +

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