Ever had to call up a customer service line?  It’s almost nightmare-ish. What’s the usual procedure: Wait for the automated operator to inform you that their options have change, Sift through 5-9 menu options that don’t apply to you or your concern Hit 0 (a few times) to get a live person on the phone…





Comments


Written by tcamba
3289 days ago

This is true in every way I can think of. Empathy must always be the number one trait all customer service must have.



Written by IntelBoutique
3287 days ago

Absolutely! If we cannot put ourselves in our customer's shoes, how can we provide better customer service? Thanks for commenting!



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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!