This video, by people skills expert Eleanor Shakiba, explains how HR practitioners can coach employees in the skill of active listening. It explores ways to explain the difference between respecting someone’s views and agreeing with them. Then Eleanor outlines how to teach the micro-skill of using reflective statements.
Coaching to build listening skills: video tips for HR practitioners
Posted by
eleanor_shakiba under Human Resources
From http://difficultpeoplemadeeasy.com.au 3226 days ago
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