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The 2017 Temkin Group Employee Engagement Benchmark Study clearly shows that CX leaders have 60% more engaged employees.

Engagement is directly connected to the overall experience that shapes the attitude and behavior of employees at work.

Unsurprisingly, then, the more motivated and dedicated employees are, the more likely they are to invest time and energy to meet the staggering demand for a flawless service.

That’s why the overall customer experience is a direct reflection of the ecosystem employees work in.