BizSugar.com › Human Resources › Is a Talent Shortage Hurting Your Customer Service?

It’s hard to believe, but despite the lingering effects of the recession and still-high unemployment rates, U.S. employers are having trouble finding qualified staff to fill the positions they need. ManpowerGroup’s eighth annual Talent Shortage Survey found that 39 percent of U.S. employers are having difficulty finding staff with the right skills. While that’s down from 49 percent who reported this problem in 2012, it’s still a significant percentage.