BizSugar.com › Management › 10 Ways To Excel At Customer Support - Across the Board

Customer Support somehow became the unwanted responsibility that all the other departments task as something to do with the “outsiders”. At the same time customer support has so much power that, along with the product/service itself, it can crush your plans for conquering the world.
We keep asking ourselves, how are we to provide five star support to these “outside people” and develop a long term relationship with them? So here it is — a list of 10 things I found to be crucial in good customer support.