BizSugar.com › Management › Empathy is Key to Providing Good Customer Experience

Have you ever had an over-the-phone customer experience that just wowed you? You know, the kind where you’re smiling by the end of the call, you feel like the person on the other end of the line actually heard you, and the person taking the call was friendly, supportive, and understanding regardless of what you were calling for? As a small business owner, wouldn’t you want your customers to have that kind of experience every time? I’ll let you in on a little secret–you can have that kind of customer experience every time and it starts with empathy.