BizSugar.com › Management › Jamie Domenici of Salesforce: SMBs Can’t Rely on Excel and Email Forever to Manage Customer Relationships

Jamie Domenici of Salesforce shares her thoughts on why CRM adoption rates for small businesses will be increasing, how the fact 60 percent of revenue comes from current customers is driving successful companies to put customers at the center of the business model, and why you’ll need more than email and spreadsheets to build great relationships with customers.