BizSugar.com › Management › Pro Tips on Choosing a Customer Success Solution for SaaS

You have a great product. You provide great support. But one day, you receive notice that your customer is not planning on renewing.

What happened? What warning signs did you miss?

What can you, as a customer success manager, do to be sure that a) your product is being utilized to the fullest and b) each effort you make for the client contributes towards your goal of improving customer retention?

The answer here may be a customer success solution.