10 Small Business Lessons From Zappos

10 Small Business Lessons From Zappos  - http://www.openforum.com Avatar Posted by TomBirches under Marketing
From http://www.openforum.com 3616 days ago
Made Hot by: HeatherStone on January 20, 2010 2:41 am
Stories of Zappos, the online shoe retailer, and how they have pioneered a new way of doing customer service, using social media, and selling products online are now all over the business and trade media. From their policies such as paying new recruits to quit within their first 60 days (arguing it costs less in the long run) to having a manifesto of ten principles that guide their customer service team, Zappos has a model that many are trying right now to replicate.





Comments


Written by WayneLiew
3616 days ago

I haven't been a customer of Zappos since I am not in the US. However, from the videos that they create and published on their Youtube channels as well as all those good press about their customer service and company culture, I am convinced that everyone should be paying attention to what the company is doing and this blog post will help you out.



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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!