Asking for Customer Feedback Can Be Scary

Posted by m4bmarketing under Marketing
From http://www.m4bmarketing.com 5005 days ago
Made Hot by: maplesummit on August 10, 2010 6:54 pm

Getting customer feedback may be scary at first but is is vital for marketing success. Without feedback it is really difficult to improve as no matter what you think you will always be a little subjective. After all it is personal as it is your business. To make this area less scary and personal,try asking yourself these two questions:

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Comments

Written by CIKMarketing
5005 days ago

We wrote an article last month about the benefits of negative customer feedback. It can be a frightening venture to start asking for feedback, but if you know how to use it, what you can learn, both positive and negative can truly help your business.

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Written by m4bmarketing
5004 days ago

Being so used to asking for feedback I must admit I had forgotten the fear. As someone said on the blog it is the initial fear of rejection.

Susan

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Written by ajayjoya
5005 days ago

customer feedback is so important if you are willing to increase your business, through learning with feedbacks. thanks

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Written by m4bmarketing
5004 days ago

Hi Ajay,

Good point about learning and if we keep that focus then the fear of potential negative feedback may decrease.

Susan

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Written by m4bmarketing
5005 days ago

Hi Yoni,

I liked that photo as well. You are so right about fear of rejection and thank you for sharing the other side which is very true.

Once you get over the fear I have found you are actually look forward to hearing their feedback as it often contain ideas and opportunities that you would not have thought of.

Susan

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Written by yoni67
5005 days ago

Awesome post Susan and great choice of picture!

You are so right about the importance of asking for feedback but equally correct about it being intimidating and a bit frightening.

I think it all comes back to one of the most basic of human fears: rejection. It is a scary thing for me. Then on the opposite end I see Rivkah whose most uncomfortable feedback is praise and compliments which she gets all of the time at work but is embarrassed by (written with her permission).

But as you state, no matter the feedback, no matter the emotions, it is what we do with it that can help us develop ourselves and further our businesses.

Thanks for another GREAT article,

Yoni

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