BizSugar.com › Marketing › Four Ways to Effectively Anticipate and Handle Customer Complaints

As a nation, we have come to expect nothing but the highest-quality customer service from all our service providers.

With such high expectations, it's inevitable that nearly every small business owner will have to deal with customer complaints in their day-to-day business life. Most complaints come when you least expect them, so it's important that you and your employees are prepared and empowered to respond in an attentive and professional manner.