BizSugar.com › Marketing › How Airbnb\'s Twitter Support Saved One Couple\'s Vacation (And What Your Business Can Learn From It)

Social media has long been a popular tool for marketing, but some brands have begun to take advantage of it from a customer service perspective. But these support platforms can do more than just address common user questions; they can play a significant role in elevating your brand’s reputation. Take this story of how AirBnB’s Twitter support recently ended up saving one couple’s vacation.