How to Build Rapport on the Phone

Avatar Posted by ArmadaIG under Marketing
From http://blogs.bnet.com 6284 days ago
Made Hot by: on October 17, 2007 9:07 pm
For most sales reps, rapport-building is easier in person than on the telephone. The reason is simple. In human-to-human communications, appearance (facial expressions, body language, semiotics) often communicates as much, or more, than the specific words that are spoken. That's why basic sales training always starts with how to dress, how to give a firm handshakes, and “don't forget to SMILE!”





Comments


Log in to comment or register here.
Subscribe

Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!