Is Your Customer Communication As Clear As Mud?

Avatar Posted by m4bmarketing under Marketing
From http://www.m4bmarketing.com 5587 days ago
Made Hot by: roseanderson on August 6, 2009 12:32 pm
These days a lot of our communication is via other means than face to face or even the telephone. When communicating by email to a customer's question or request, you may think you are communicating clearly but are you really? Have you ever faced the situation where a customer keeps emailing back asking the same question in different ways? There are many reasons why this may occur, but one of the key reasons is that you could be talking in jargon.





Comments


Written by m4bmarketing
5586 days ago

Cindy, I bet they thought they were clear and you were perhaps a little slow in understanding them. Your problem not theirs.



Written by CindyKing
5586 days ago

The title made me laugh - this is something I ran into a few times this past week - I just could not understand what they were trying to sell.



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