Business mistakes happen. When they do, multi-billionaire Warren Buffett says that you should get it right, get it fast, get it out, and get it over.





Comments


Written by ShawnHessinger
1436 days ago

Hi Shannon,

Thanks for sharing Matt's post and I think most BizSugar contributors would agree that when a client facing mistake occurs -- for example one involving money -- transparency is the ONLY option. But I wonder if some entrepreneurs shoot themselves in the foot by pointing out mistakes to their customers and clients that no one would notice. For example, drawing attention to a video or blog post they are second guessing or agonizing in front of clients about something they forgot to mention in remarks delivered at a conference. In other words, there's a difference between mistakes that will cost a client and tarnish your reputation and efforts that no one has complained about but don't live up to your own expectations. And it's important to understand that difference.



Log in to comment or register here.
Subscribe

Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!