We know customer service is important in marketing your small business. It is one of the key elements that can help you compete successfully against many larger businesses. However, in certain circumstances it can be a big waste of your time and money.
When Excellent Customer Service Can Be a Waste of Time
Posted by m4bmarketing under MarketingFrom http://www.m4bmarketing.com 5571 days ago
Made Hot by: CindyKing on August 24, 2009 1:43 pm
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5570 days ago
5570 days ago
My old training at J&J still holds true today and it was a good reminder. Look at constantly innovating and improving your products or services, making sure the improvements are in line with customer expectations etc. Otherwise you will never be ahead of your competition and meeting the needs and desires of your customers.
Sometimes it might be a good idea to ignore all the hype.