Why You Need to Respond to Online Reviews

Posted by SmallBizDiamonds under Marketing
From http://smallbizdiamonds.com 4210 days ago

There are A TON of online review sites today, and more and more consumers are using these sites to share their insights and feelings about your company. But online review sites like Angie’s List, TripAdvisor and Citysearch are not just beneficial for the consumers—they’re also extremely beneficial to your business. Some companies choose to ignore online review sites, and this is not a smart business move...

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Comments

Written by HeatherStone
4209 days ago

It's crazy to ignore feedback, especially public feedback. Even if it's negative, reaching out and trying to make things right is always better than staying silent...and it could have a more positive impact on your brand than you know.

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Written by bigmoneyweb
4210 days ago

Excellent post about responding to online reviews. Your customers are going to be talking about you whether or not you are part of the conversation. The stories they tell are based on the experiences you provide them. If you want them to tell better stories, provide them with better experiences!

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