5 Reasons NOT to Delete Negative Reviews

5 Reasons NOT to Delete Negative Reviews - http://outspokenmedia.com Avatar Posted by robertbrady under Online Marketing
From http://outspokenmedia.com 4397 days ago
Made Hot by: Small Business Tribe on November 23, 2010 2:21 pm
While it may seem counter-intuitive, there are quite a few reasons why business owners want to resist the urge to delete comments and reviews that are critical of them. Sometimes, negative reviews can actually help, not harm, your business. Here are a few reasons why it’s okay to let negative reviews lie on your page.





Comments


Written by businessavante
4392 days ago

Ivan is Right - if someone goes too far, they'll probably be glad it was deleted, anyway - after they've calmed down & realize that otherwise it's out there forever, and that it might cause embarrassment beyond what might later seem like a much smaller issue.

But there's no reason to delete a comment because it is critical, or comes from a different point of view - that's what comments are for. Let 'em fly!

businessavante



Written by edina.knowles
4393 days ago

It's true!once you will delete negative feedbacks, it will just make your customers feel more frustrated and will never come again. So, if there is more time, be courteous and be polite to ask for another chances of development and promise to make the services better. Better yet, assure them that there concerns will be graciously responded.



Written by Small Business Tribe
4393 days ago

All very well thought out from a marketing standpoint. The question becomes: Is there a reason to delete negative comments? Throwing it out to the marketing community. Love to hear what everybody thinks.



Written by ivanwalsh
4392 days ago

If It's abusive, delete it. If it's helpful, then take it on the chin and see why they made these remarks.



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