Managing Your Online Reputation – How to Respond to Customer Reviews | Small business news; tips; networking

Managing Your Online Reputation – How to Respond to Customer Reviews - http://community2.business.gov

Posted by businessdotgov under Online Marketing
From http://community2.business.gov 4937 days ago

Referrals and reviews are often a small business owner’s most valuable marketing asset, and online listings make it easier than ever for your customers to tell the world what they think of your business.

Everyone loves a good review, but what happens when the reviews are unfavorable, negative or even make claims that are downright false?

Here are some tips for managing your online reputation and understanding your options and tactics for handling a “bad” online customer review.

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Comments

Written by businessavante
4937 days ago

Some review sites, including Yelp, allow people to review a business they've never even dealt with. It is then up to the business concerned to have it removed as baseless.

businessavante

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