With the power to publish and spread their message to thousands online, local businesses must pay attention to these online reviews and pro-actively manage and respond to them.

Customer online reviews DO have the power to make or break a local business. While the positive reviews out number negative, a negative online review can get real ugly… if level-headed thinking isn’t used.





Comments


Written by HomeBusinessMedia
3851 days ago

I definitely think online feedback can be a blessing for business owners instead of a curse. Put aside the fear that review sites are only a time bomb waiting to broadcast negativity about your brand, and instead see it as a way to become aware of the stuff that previously would have been circulating among your customers privately whittling away at your business. Bringing these issues to light earlier instead of later gives you the opportunity to respond.



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Share your small business tips with the community!
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Share your small business tips with the community!