BizSugar.com › Online Marketing › Social Media ROI: Still Chasing Its Tail

I examined the controversial topic of social media ROI in depth in a series of articles in 2009. (See “Social Media’s Elusive ROI”). Two years later, social media ROI is still a nagging and hotly contested issue.

Olivier Blanchard has noticed this too, and is extremely frustrated, writing in a recent post:

“As annoying and curious as it was, back in 2009, when so many so-called ‘experts’ and ‘gurus’ couldn’t figure out how to explain, much less determine the ROI of anything relating to social media, it is inexcusable today, less than a month from 2012. We’ve talked about this topic how many times?”

What's the problem?