BizSugar.com › Online Marketing › The Dirty Little Secret of Conversions, Part 2: Understand Your Customers Want

Business building is about relationship building. In order to get and keep customers, you must be able to build some kind of relationship with them. After all, you want to be different than the 100's or 1000's of others all selling the same product or service. Once you open up the door to relationships with your customers, you create a comfort level and familiarity that continues to bring people back.