Many companies are afraid of social media.... some are afraid of being involved, some are afraid of not being involved. Which is worse?

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Written by nialldevitt
4520 days ago

Hi Sarah, another takeaway for me is that social media is always an extension of the values and culture of the organisation. In your example, this business was already great at customer service but they just needed to carry that on to their online presence.



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Share your small business tips with the community!