In times when online reviews are playing a decisive role in customers’ decision making, healthcare providers cannot just sit back with folded hands, and let the online reviews freely shape the public image and opinion about their practice. Not contributing with your inputs as a provider can give rise to the polarity of thoughts on review websites, which can lead to a situation where your prospective patients aren’t able to get the actual picture of patient satisfaction for your practice.

The value of patient reviews will only increase with the importance of patient satisfaction in the modern healthcare delivery model. That’s why the dental care providers should understand this and manage their online reputation, so that their online reviews may be able to reflect the unbiased picture of patient satisfaction to their patients.





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