Customer Service is Not the Same as Being Customer-Centric — Danny Brown | Small business news; tips; networking

Customer Service is Not the Same as Being Customer-Centric — Danny Brown - http://dannybrown.me

Posted by OpenSourceMedia under Products and Services
From http://dannybrown.me 3387 days ago
Made Hot by: sundaydriver on March 26, 2013 1:30 pm

For the last three months, I’ve been trying to resolve a payment issue with Reliance Home Comfort, a water heater service provider in Canada.

When my wife and I moved home last July, we switched from our current provider to Reliance, and took advantage of a special introductory offer that would see us receive nine months free rental.

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Comments

Written by AngelBiz
3382 days ago

Automated Phone System is the worst thing that has happened to customer service. Companies such as Netflix and Zappos understand the problems that automated phone creates. That's why Netflix at one point did not have Email based customer service. You had to call them and it was not the machine that was answering the phone. It was a human being. Not sure if they still have this policy. No wonder both of these companies consistently on the top in customer service.

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