BizSugar.com › Products and Services › Why UI is a Failed Attempt to Solve Complexity - Userlane Blog

The user interface is the core link in human-machine interaction. The UI creates the basis for a great experience but can only provide a generic structure that incorporates some form of basic orientation.

No matter how simple the interface is, when a user doesn’t (or can’t) bring him or herself to spend the needed time mastering it, they will feel frustrated and hopeless.

This fosters a feeling of resentment and leaves the user to blame the software for increasing, rather than eliminating, the obstacles keeping them from reaching their goals.