BizSugar.com › Resources › How to Interview Users to Find Out What They Really Want

It’s all well-and-good to suggest that developers (or any service-based business or provider) work with end-users to find out what they want the software (or whatever) to do. It’s another thing to get useful information without the aid of mind-reading. Here's how to interview a non-responsive informant and come away with what you need.