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If you're running a small business, you may have often wondered how to read your customer's mind. Now you can, thanks to this handy podcast from Inc.com. Rod Kurtz interviews Inc. Magazine senior editor Bobbie Gossage about online tools you can use to find out what people are saying about your business. The conversation ranges over a collection of tools including yelp.com., SuggestionBox.com, Get Satisfaction, YackTrack.com, RatePoint and SurveyMonkey.com. Be aware that whether you use these services or not, someone else may be using these services to say something about your business.