Most small businesses turn to Internet-based services to help them get work done, and grow ever-dependent on them. Until, you fear, those services fail them.
Do service-level agreements (SLAs) scare you? SLAs are often (and unfortunately) misconstrued as unattainable goals levied on system owners because of fancy dreams that organizations would like to have their customers experience. But that’s not the case. Learn the basics of SLAs, and what to look for as you and your service provider design a SLA to put in place.
The Least You Need to Know about Cloud Service-Level Agreements
Posted by
estherschindler under Resources
From http://www.druva.com 3412 days ago
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