At this moment, I’m sitting in the United Club in Concourse C at Chicago O’Hare. I should be sitting in an airplane climbing to 35,000 feet. Instead, I
A Missed Customer Service Opportunity
Posted by dabrock under SalesFrom http://partnersinexcellenceblog.com 4312 days ago
Made Hot by: MindCircusMedia on July 1, 2012 4:26 am
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Comments
4309 days ago
It's so frustrating for you. So will the original flight go before your new flight? Isn't it amazing how much a little logical thinking goes a long way?
Let us know how you get on. Have another (complimentary!) coffee.
Take care,
Denise
4311 days ago
I sympathize. Certainly delays are part of the game, as you say. But also, it seems to me airlines have a long way to go in the customer service department. This goes way beyond simply trying to accommodate passenger requests. It should include helping passengers navigate the stressful and often confusing aspects of air travel. In this business, they're supposed to be the experts.