Tom Peters describes the importance of listening in business communications. Sometimes even awkward silences can provide opportunities to gain insight into the needs of prospective clients...
Business Advice From Tom Peters: The Value of Silence
Posted by standubin under SalesFrom http://www.youtube.com 4755 days ago
Made Hot by: Big Business Boogaloo on April 20, 2011 9:20 pm
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Comments
4753 days ago
Susan
4755 days ago
Nice video with great advice that probably should be second nature to most small business people. I say "should be" because I have to admit, myself included, that sometimes we get so busy talking about what we can offer that we don't stop to think about what the client needs or to really listen.
4755 days ago
I quite agree with you. I heard a line some years ago that "all salesman talk too much" and I'm sure there are some that have mastered the 'art of listening' but it is something I'm going to put more focus on with my clients and prospective clients: listening to them.