Sometimes, we tend to think of the the customer buying experience (and even their earlier experiences when we are nurturing and prospecting) as different from the customer experience, that is, how we treat them after they have purchased. To a customer, it's one continuous experience---with decision points along the way, something like, Do I want to continue to subject myself to this??????
But We Gave Them Everything They Wanted!?!
Posted by dabrock under SalesFrom http://partnersinexcellenceblog.com 4165 days ago
Made Hot by: JimmyJams on November 2, 2012 12:27 am
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