Customer Retention, A Rant

Posted by dabrock under Sales
From http://partnersinexcellenceblog.com 4629 days ago

What are your strategies for customer retention? Do you see if you can keep them? Do you learn from them if you can't? What are your strategies for customer experience? Do you have the ability to respond to their need, or do you follow your policies?

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Comments

Written by HeatherStone
4629 days ago

Hi Dave,

I enjoyed your "rant" and in truth I think there are a lot of businesses large and small that don't look enough at the customer retention issue. That is, they may try like crazy to keep the customers they have but do very little thinking about the best strategies to do that or about why they lost others as part of any comprehensive strategy.

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