How an employee handles a telephone call can make or break a business relationship. Essentially, you need to treat your clients better than the way you want to be treated when on the phone. And when your business is home-based, your communication skills need to be close to perfect.

The following are three calling situations where “phone system etiquette” is essential and can be the root cause of a beautiful business relationship:

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Written by businessavante
3647 days ago

I'd add that when initially answering, all the info about company, your own name, department, and location should be given out - then again before transferring the call (unless it's painfully obvious they're too pressed for time or too upset to want all the blather a 2nd time).

Duncan



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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!