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How To Ruin A Great Customer Experience

Posted by dabrock under Sales
From http://partnersinexcellenceblog.com 3657 days ago
Made Hot by: sundaydriver on November 9, 2014 1:17 am

I took my car in to be serviced the other day. The dealership has done a fantastic job in designing a great customer experience.

I made my appointment online, it was easy to choose a time that was convenient for me. The day before they sent me a reminder and introduced me to “Dale,” my service advisor.

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Written by lyceum
3652 days ago

How could the car dealership turned around you from a disgruntled customer into a happy ambassador for the company?

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